If the workplace is a battlefield for women, this is the playbook they need. Women face unique circumstances on their road to success, no matter age or experience, what their goals are, or industry. Make Your Moment addresses a wide range of career and workplace scenarios and "microinteractions" you must master if you care about succeeding in business. This book covers crucial career skills including: -Thinking on your feet in the tough situations-Networking...

The transition from management to leadership is considerably harder than most people expect. A big promotion does not just mean using the same skill set at a higher level new leaders must master a whole new set of skills, with perhaps none more important than the ability to have conversations that lead to high individual, team and organizational performance. What kinds of conversations lead to success, and how can leaders ensure they have them effectively?...

"The communication and leadership secrets of Jeff Bezos and how to master them, from the bestselling author of Talk Like Ted. Jeff Bezos is a dreamer who turned a bold idea into the world's most influential company, a brand that likely touches your life every day. As a student of leadership and communication, he learned to elevate the way Amazonians write, collaborate, innovate, pitch, and present. He created a scalable model that grew from a small...

Chairmen and CEOs of high-profile global organizations talk about how they have risen to the challenge of inspiring, influencing and achieving great results and reveal what they believe about successful communicating in the age of transparency.

Storytelling can be a lifelong and life sustaining habit of mind, a personal inheritance that connects us to our communities. It can also serve as an organizational inheritance -- a management tool that helps businesses to develop and thrive. For more than a decade, award-winning author Janis Forman has been helping executives to tell stories in service of their organizational objectives. In Storytelling in Business: The Authentic and Fluent Organization,...

"From the acclaimed author of Turn the Ship Around!, former US Navy Captain David Marquet, comes a radical new playbook for empowering your team to make better decisions and take greater ownership. You might imagine that an effective leader is someone whomakes quick, intelligent decisions, gives inspiring speeches, and issues clear orders to their team so they can execute a plan to achieve your organization's goals. Unfortunately, David Marquet argues,...

"The idea of success embraced by the global economy means being always-on, never missing an opportunity, and outworking your peers. But working ever-longer hours isn't sustainable for companies or individuals. Fatigue-induced mistakes, whether in the operating room or factory line or trading floor, costs companies billions, and overwork alienates and burns out valuable workers. Yet as destructive as it is, the logic of modern capitalism demands that...

"Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways: how they provide feedback and motivate employees, how they convey the strategy for their organization, how they interact with major clients or partners. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they sit in a business meeting or stand at the podium at a...

Call it persuading, negotiating or convincing. Ethical influence is the foundation of successful leadership, management, sales, and customer service. Robert Cialdini has spent his career systematically studying the psychology of influence. In this program he reveals what lies at the heart of his findings: the six principles of influence that form the basis of effective, persuasive appeals. These principles - reciprocation, scarcity, authority, commitment,...

In this video, Cutting Edge staff discuss stereotyping and diversity. Most of us resort to stereotyping when dealing with management, colleagues, suppliers, regulators and clients; everyone at some time is guilty of forming blanket opinions based on shallow perceptions. Carol winces when she sees Dion arriving for his first day on the job in nightclub gear. Sam and Sanjay mock Serena's apparent "singleton" status. Marcus sets up a stereotyping training...