Introduction: One-tenth of a second: the first step to yes
Your three-pound enigma: how your brain rules your life
The critical factor: bypassing the no barrier
"So tell me about yourself." The hidden meaning and how to address it
The right frame is worth a thousand words
Getting into someone else's world
Priming: plant positive verbal seeds
The anatomy of gestures: body
The anatomy of gestures: head and face
Adventures in inner space
Take a seat: establishing your authority
Image: putting on your professional costume and making it fit
Icebreaker storytelling: planned, not canned
Gender differences in communication
Psychological secrets that sway
Magnetism: what it is and how to get it
